Fix Meta connection problems
The usual reasons Meta won't connect or data won't load.
Can't connect
- Use a Facebook login that's an admin on the ad account and the Page.
- Make sure your business has a Facebook Page; Instagram must be linked to that Page.
- Complete any security check Meta shows, then try again.
Connected but no data
- Re-select the ad account in Brand → Connections — Meta sometimes returns an old ID.
- Your access may have expired: disconnect and reconnect.
- Data syncs on a schedule; use the sync control next to the date range to refresh now.
Still stuck? Ask ACE to raise a ticket — it will include the page you're on and what you tried.
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Still stuck? Ask the assistant or submit a ticket.